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Professional ,friendly award winning, Saffron Hair in Hythe provides

cutting,styling and colouring to create hair for you for every occasion. Ideally 

located in the heart of Hythe Kent in a contemporary 

stylish salon,with a team of stylists our personal services cover 

all aspects and techniques...GETTING YOU TO GORGEOUS!!

3 times gold award winning salon

01303 487800

 

                                                      

 

    

 

 

 

call us on 01303 487800 

       

Hours of business

  • monday and friday 9:00-5:00

  • tuesday 9:00-3:00

  • wednesday and Thursday 9:00-6:00

  • saturday 8:00-4:00

We at Saffron hair are committed to providing a high quality service to all our clients. We are very keen to hear of any situations where we have fallen short of both your expectation's and the expectation's set by the salon, so that we can continue to improve our service to all our clients.

Below is the process our stylists have to follow to deal with any such issues.

In the first instance any complaint , no matter how small, must be raised to the salon manager (either directly, or via the stylist) within 1 week of the clients original appointment.

If the complaint is made via email or the phone, it is advised that a follow up call is made to confirm that Management is aware. We will invite you into the salon, where a senior stylist and an independent stylist will examine your hair (possibly with the original stylist) and recommend a solution to any issue. Most issues can be resolved to everyone's satisfaction in this way.

We will try to rectify any issue in the salon immediately because our aim is to ensure you get the hair style you wanted, but if you are still unhappy with the service provided and wish to continue with the complaint , it would need to be put in writing to :

Customer complaints, saffron hair, 153a high street, Hythe, Kent, CT21 5JL

Alternatively , it can be emailed to saffronhairltd@gmail.com

 

While we rarely receive complaints about our service we believe that it is important for any quality focused business to have a published Complaints Procedure which is clear for not only our clients, but our stylists as well.

We also encourage anyone who has been dissatisfied with our service in anyway to let us know so that we can continue to improve.

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Saffron hair 2018